Cental Service Leadership Manual (англ.язык). Пособие для руководителя ЦСО.
Пособие для руководителя центрального стерилизационного отделения выпускаемое IAHCSMM (Международной ассоциацией специалистов в управлении стерильными материалами в лечебных учреждениях, США).
Пособие содержит перечень требований к знаниям руководителя ЦСО. Роль его в системе управления лечебным учреждением. Организационную структуру центрального стерилизационного отделения. Обязанности и ответственность сотрудников ЦСО. Планирование работы ЦСО, распределение персонала. Основные технические характеристики, необходимые руководителю ЦСО. Контроль качества работы ЦСО в общей системе борьбы с внутрибольничными инфекциями.
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Оглавление:
Chapter 1. Introduction To Central Service Leadership.
Central service leaders require special skills
Central service leaders influence departamental culture
Central service leaders impact the workplace
Chapter 2. Central Service Leaders Manage A Complex System.
Focus on patient care services departaments
Support service departaments
Scope of central service departament
Close look at successful central service leaders
Monitoring central service operations
Chapter 3. Central Service Leaders and Business Terminology.
Healthcare administration terms
Human resources terminology
Financial management terminology.
Chapter 4. Central Service Leaders Have Critical Responsibilities.
Central service policies and procedures
Work Schedules
Record-keeping
Customer service
Personal leadership skills
Conflict management
Work simplification
Chapter 5. Central Service Leaders and Communication.
Communication: background information
Basic communication skills
Communication challenges
Meetings are communication tools
Three essential communication strategies
Chapter 6. Central Service Leaders and Human Resources.
Central service leaders and attitudes
Central service leaders influence employees' behavior
Central service leaders are effective communicators
Central service leaders are comperent
Chapter 7. Central Service Leaders: Facilitating and Coaching Empoloyees.
Characteristics of successful leaders
Basic leadership styles
Coaching as a leadership strategy
Some closing thoughts
Chapter 8. Central Service Leaders and Staff Development.
Staff development is important
Standards for central service education
Initial staff development activities
Guidelines for effective training
In-service training programs
Additional staff development concerns
Chapter 9. Central Service Leaders and Financial Management.
Types of budgets
Planning the departmental operating budget
Using the departmental operating budget
Control of labor costs
Chapter 10. Central Service Leaders and The Joint Commission.
Overview of the joint commission
Overview of accreditation process
Details jf accreditation process
Onsite survey process
Joint commission initiatives
Chapter 11. Central Service Leaders and the Occupational Safety and Health Administration.
Two osha mandates
Overview of osha visit
Chapter 12. Central Service Leaders and Legal Considerations.
Many laws affect central service
Federal regulatory agencies affect central service
State regulatory agencies affect central service
Civil lawsuits
Chapter 13. Central Service Leaders and Quality.
Quality in central service operations
Developing a quality program
Quality drives process improvements
Monitoring, sustaining and reporting quality
Chapter 14. Central Service Leaders and Benchmarking.
Overview of benchmarking
Internal benchmarking
External benchmarking
Chapter 15. Central Service Leaders and Infection Prevention.
Central service: critical for infection control
The joint commission: infection control requirements
The chain of infection
The spaulding clfssification system
Basic processing concerns
Central service leaders are knowledgeable about changes
Chapter 16. Central Service Leaders Maintain Positive Operating Room Relationships.
Importance of a positive relationship with the operating room
Focus on relationship components
Central service leaders impact operating room relationship
Develop and enhance a positive relationship
Quality processes enhance the relationship
Chapter 17. Central Service Leaders and Safety, Emergency Planning and Disaster Preparedness.
Central service leader's role in safety
Emergency action plans
Hazard communication standard
Chemical spills and leaks
Testing air quality
Safety for routine central service activities
Disaster preparedness
The emotional side of disaster
Chapter 18. Central Service Leaders and Construction Projects.
Pre-construction planning is important
Basic construction concerns
Monitoring construction projects
Chapter 19. Technical Essentials: Work Areas and Work Flow.
Importance of proper work environment
Questions about personal attire and grooming standards
Questions about central service environmental concerns
Questions about efficient central service work flow
Questions about task prioritization
Chapter 20. Technical Essentials: Decontamination.
Effective decontamination is critical
Questions about water quality
Questions about the decontamination environment
Questions about decontamination chemicals
Questions about quality concerns during decontamination
Questions about mechanical washers
Chapter 21. Technical Essentials: Instruments, Assembly and Packaging.
Developing systems to maintain instrument quality
Questions about instrument quality
Questions about instrument purchases and repairs
Questions about current instrument challenger
Chapter 22. Technical Essentials: Steam Sterilization.
Steps in the steam sterilization cycle
Questions about sterilization monitoring
Questions about load recalls, maintenance records and extended cycles
Questions about wet packs
Questions about flash sterilization
Questions about sterilizer qualification testing
Questions about steam quality
Chapter 23. Technical Essentials: Sterile Storage and Distribution.
Basics of sterile storage
Basics of sterile item transport
Questions: sterile storage and transport quality control
Questions about product contamination
Chapter 24. Central Service Leaders: Purchasing and Inventory Management.
Special pre-purchase concerns
Product evaluation and value analysis
Purchasing control is important
Inventory cjntrol is important
Basic storage concerns
Two additional inventory concerns
Purchasing and inventory terms
Chapter 25. Central Service Leaders and Healthcare Information Systems.
Healthcare facility information infrastructure
Central service information systems
Selection of information systems and software
